Blog/COVID-19: How we are responding

COVID-19: How we are responding

The Castlery Team   |   Mar 21, 2020

We-are-in-this-together.

Updated as of May 31, 2020 at 1100 hrs

As we navigate the rising uncertainties surrounding COVID-19, we wanted to share how we are doing our part to flatten the curve.

Your well-being and safety make up the heart of our business. As updates stream in by the hour, we are working with our delivery partners to put appropriate safety measures in place while getting your orders to you with minimal disruptions.

Adjusting how we Operate

  • While we strive to furnish your home in the shortest time possible, we anticipate some delivery delays due to longer warehouse processing times as well as government regulations that may impact the movement of products across our supply chain.
  • For orders placed in areas affected by stay at home regulations, we are reaching out to you individually to work out the best delivery arrangements in anticipation of possible delivery delays. We thank you for your patience as we work with our delivery partners to service you as best as we can.
  • Our usual cancellation policy applies. If you change your mind and decide to cancel your order or any item(s) in your order, please notify us before your order is processed, and there will be no additional charges incurred. Any orders cancelled after that will incur a fee. Read our policy here.

Staying Vigilant on our Delivery Front

  • Delivery personnel undergo daily temperature checks and wear masks and gloves throughout delivery.
  • As precaution, delivery and customer service teams may inquire about your health, quarantine status and travel history in the last 14 days.
  • Exact steps may differ between carriers, but rest assured that safeguarding your well-being remains a top priority to our network of partners.

We’re here if you need to talk.

There is no telling how the situation may evolve, but we will be sure to keep you updated of any further changes here. Should you have any concerns or queries, feel free to reach us anytime at help.us@castlery.com.

In the meantime, we will keep doing what we do – making furniture you love. We promise to keep you inspired on our social channels too… after all, a little distraction goes a long way.

For now, stay healthy and positive – and load up on some extra couch-time (plenty of rest builds immunity!)

$50 off* your first order! Subscribe to our newsletter today.

Castlery

Castlery was founded with one ambition - to reinvent how furniture retail works. We design and produce furniture with great aesthetics at a competitive price point, without compromising on quality. By cutting out the middleman and keeping our inventory lean we can keep our costs down and extend the savings to you.